Salesforce: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about crm, Salesforce ranks #2 of 15, a Visibility Score of 69 in CRM (and appears in 5 categories of the index).
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
CRM titan, near-invisible everywhere else.
Where it wins. CRM is the one bright spot: a 79% mention rate and rank 2 of 15 signal that AI models treat Salesforce as the default answer when buyers ask broad CRM questions. Customer Support adds modest credibility at 38% mention rate and rank 5.
Where it loses. Outside CRM, the scores collapse fast: Sales Engagement scores 4.6 and Subscription Billing 3.5, both ranked 13 of 15, and Salesforce is absent from nearly every high-intent prompt theme like 'Feature-led ask' and 'Budget and alternatives' across four categories.
AI-generated analysis of the July 2026 measurements.
Salesforce claims CRM and the models back it: #2 of 15 there.
Homepage self-messaging · July 2026 ranking · the biggest gaps across the index →
ChatGPT 
Claude 
Gemini One of the index's bigger model splits: see where the models disagree →
Share of each theme's answers that mention Salesforce. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Startup & small team
Share of Salesforce's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
ChatGPT Claude Gemini Share of each theme's answers that mention Salesforce. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Use-case fit · Startup & small team · Budget & alternatives
Share of Salesforce's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
ChatGPT Claude Gemini Share of each theme's answers that mention Salesforce. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Startup & small team · Enterprise pick · Feature-led ask · Budget & alternatives
Share of Salesforce's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
ChatGPT Claude Gemini Share of each theme's answers that mention Salesforce. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Use-case fit · Top tools in 2026 · Feature-led ask · If you could pick one · Budget & alternatives
Share of Salesforce's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
ChatGPT Claude Gemini Share of each theme's answers that mention Salesforce. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Top tools in 2026 · Startup & small team · Feature-led ask · If you could pick one · Budget & alternatives
Share of Salesforce's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
We rerun the index every month. Drop your email and pick what to watch in CRM: the whole category or specific brands. Free, unsubscribe anytime.