| # | Brand | Visibility Score | Mention rate | Avg. position | #1 pick rate | Models |
|---|---|---|---|---|---|---|
| 1 |  Zendesk | ±4.4 | 86% | 2 | 31% | ChatGPT #1 Claude #1 Gemini #1 |
| 2 |  Intercom | ±4.3 | 71% | 2 | 29% | ChatGPT #2 Claude #3 Gemini #2 |
| 3 |  Freshdesk | ±5.7 | 67% | 3 | 17% | ChatGPT #4 Claude #2 Gemini #4 |
| 4 |  Help Scout | ±3.1 | 63% | 3 | 8% | ChatGPT #3 Claude #4 Gemini #3 |
| 5 |  Salesforce | ±3.6 | 38% | 3 | 14% | ChatGPT #5 Claude #5 Gemini #5 |
| 6 |  HubSpot | ±5.1 | 26% | 5 | 0% | ChatGPT #12 Claude #6 Gemini #8 |
| 7 | Zoho Desk | ±3.2 | 22% | 4 | 0% | ChatGPT #6 Claude #7 Gemini #9 |
| 8 |  Front | ±3.8 | 25% | 5 | 0% | ChatGPT #7 Claude #12 Gemini #7 |
| 9 |  Gorgias | ±3.8 | 22% | 5 | 0% | ChatGPT #15 Claude #11 Gemini #6 |
| 10 |  Crisp | ±2.5 | 18% | 4 | 1% | ChatGPT #8 Claude #9 Gemini #10 |
| 11 |  Ada | ±1.1 | 14% | 4 | 0% | ChatGPT #10 Claude #14 Gemini #11 |
| 12 |  ServiceNow | ±1.9 | 11% | 3 | 0% | ChatGPT #13 Claude #10 Gemini #12 |
| 13 |  Forethought | ±1.4 | 14% | 5 | 0% | ChatGPT #9 Claude #13 Gemini #15 |
| 14 |  Tidio | ±4 | 15% | 6 | 0% | ChatGPT #14 Claude #8 Gemini #14 |
| 15 |  Jira Service Management | ±3.2 | 10% | 5 | 0% | ChatGPT #11 Claude Gemini #13 |
The ± under each score is the reliability band: how much the number would move if we re-ran the identical measurement. It is tight because each prompt is sampled multiple times. It is not the same as how much the ranking depends on which prompts we ask — a separate, wider figure shown on hover.
Just below the cutoff: Hiver (4.4), Linear (4), Microsoft Dynamics 365 (3.8), Microsoft Dynamics 365 Customer Service (3.5), Spiceworks (2.9). 45 brands were scored in this category; the leaderboard shows the top 15.
Visibility Score: position-weighted presence across all measured answers, 0 to 100. A score of 100 means the brand was the first recommendation in every answer. Every point in a trend line is a live monthly measurement; there is no modeled or backfilled history. Full methodology.
Openness 25/100: the share of this category's recommendation weight not held by the leader.
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ChatGPT
Claude
Gemini