Microsoft Dynamics 365: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about crm, Microsoft Dynamics 365 ranks #6 of 15, a Visibility Score of 22 in CRM .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Mentioned but never chosen; AI treats it as background noise.
Where it wins. Dynamics 365 appears in 25% of CRM recommendations, so it registers in the conversation when buyers ask about top tools in 2026. That keeps it in the competitive set alongside Salesforce and HubSpot.
Where it loses. A 0% first-pick rate across all three models means AI never leads with it, and it is absent from six prompt themes including best overall, use-case fit, and budget alternatives, which is where purchase intent actually lives.
AI-generated analysis of the July 2026 measurements.
ChatGPT 
Claude 
Gemini Share of each theme's answers that mention Microsoft Dynamics 365. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Use-case fit · Startup & small team · Feature-led ask · If you could pick one · Budget & alternatives
Share of Microsoft Dynamics 365's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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