Zendesk: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about customer support, Zendesk ranks #1 of 15, a Visibility Score of 75 in Customer Support (and appears in 2 categories of the index).
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Dominant in home turf, invisible where enterprise IT shops.
Where it wins. In Customer Support, Zendesk sits at rank 1 with an 86% mention rate, and AIs name it first nearly 31% of the time, a commanding lead across all prompt themes.
Where it loses. In ITSM, it ranks 5th with a 43% mention rate and zero first-pick selections, and AIs never surface it as an enterprise pick, ceding that ground entirely to ServiceNow and Jira Service Management.
AI-generated analysis of the July 2026 measurements.
Zendesk claims Customer Support and the models back it: #1 of 15 there.
Homepage self-messaging · July 2026 ranking · the biggest gaps across the index →
ChatGPT 
Claude 
Gemini Share of each theme's answers that mention Zendesk. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Share of Zendesk's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
ChatGPT Claude Gemini One of the index's bigger model splits: see where the models disagree →
Share of each theme's answers that mention Zendesk. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Enterprise pick
Share of Zendesk's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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