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Brand report · September 2026

Autotask: AI Visibility Report

When buyers ask ChatGPT, Claude, and Gemini about consulting & professional services automation, Autotask ranks #8 of 15, a Visibility Score of 14 in Consulting & Professional Services Automation .

These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.

How AI sees Autotask

One category, rank 8, and no buyer ever picks it first.

Where it wins. Autotask holds a 20.8% mention rate in Consulting and Professional Services Automation, meaning the models know it exists and surface it roughly one in five times the category comes up.

Where it loses. At rank 8 of 15 with zero first-pick selections, Autotask sits deep in the also-ran tier of a single race, and the AI models never reach for it when a buyer frames the question around best overall, enterprise fit, or use-case specifics.

AI-generated analysis of the September 2026 measurements.

Consulting & Professional Services Automation · #8 of 15

14 / 100 flat vs last month

21%

mention rate (72 answers)

4

avg. position

0%

first pick

3%

share of voice

ChatGPT

8

Claude

26

Gemini

8

How the models portray Autotask

Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).

20% 47% 33%

endorsed · 95% band 7–45% listed caveated graded across 15 mentions in Consulting & Professional Services Automation answers

Prompt themes Autotask would want to own

Share of each theme's answers that mention Autotask. Hover a row for the exact prompt. Compare shapes on the head-to-head page.

If you could pick one

6/9

Budget & alternatives

5/9

4/9

0/9

0/9

0/9

0/9

0/9

Gaps Best overall · Use-case fit · Startup & small team · Enterprise pick · Feature-led ask

Most co-mentioned competitors

Share of Autotask's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.

Certinia

73%

Kantata

60%

Accelo

60%

HaloPSA

53%

BigTime

47%

Scoro

40%

Scores are measured from real AI answers, refreshed monthly. Methodology.

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