Brand report · July 2026

Jira Service Management: AI Visibility Report

When buyers ask ChatGPT, Claude, and Gemini about it service management (itsm), Jira Service Management ranks #1 of 15, a Visibility Score of 74 in IT Service Management (ITSM) (and appears in 2 categories of the index).

These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.

How AI sees Jira Service Management

ITSM category owner, completely invisible in customer support.

Where it wins. In ITSM, Jira Service Management ranks first with an 88% mention rate and no missing prompt themes, meaning the models surface it across every buyer intent from budget questions to enterprise picks.

Where it loses. In customer support it sits last at rank 15 with a 10% mention rate and zero first-pick selections, absent from five of the six major prompt themes including use-case fit and enterprise pick.

AI-generated analysis of the July 2026 measurements.

IT Service Management (ITSM) · #1 of 15

74 / 100 first snapshot (July 2026)

88%

mention rate (72 answers)

3

avg. position

15%

first pick

14%

share of voice

First snapshot: July 2026. The trend line appears with the second monthly measurement; no modeled history.

ChatGPT

75

Claude

77

Gemini

70

Prompt themes Jira Service Management would want to own

Share of each theme's answers that mention Jira Service Management. Hover a row for the exact prompt. Compare shapes on the head-to-head page.

9/9

9/9 · #1×7

9/9 · #1×4

9/9

If you could pick one

9/9

Budget & alternatives

8/9

Enterprise pick

6/9

Top tools in 2026

4/9

Most co-mentioned competitors

Freshservice

95%

ServiceNow

75%

Zendesk

46%

Spiceworks

37%

BMC Helix

35%

ManageEngine ServiceDesk Plus

35%

Share of Jira Service Management's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.

Scores are measured from real AI answers, refreshed monthly. Methodology.

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Jira Service Management: AI Visibility Report

How AI sees Jira Service Management

IT Service Management (ITSM) · #1 of 15

Customer Support · #15 of 15

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