← IT Service Management (ITSM) ranking
Brand report · September 2026
HaloITSM: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about it service management (itsm), HaloITSM ranks #8 of 15, a Visibility Score of 20 in IT Service Management (ITSM) .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
One field, mid-table, and the enterprise door is shut.
Where it wins. HaloITSM earns a 36% mention rate in ITSM, meaning AI models do surface it regularly when buyers ask about service management options. Budget and alternatives conversations are where it lands most often, suggesting it reads as a credible cost-conscious choice in that framing.
Where it loses. A 1.4% first-pick rate across 15 ITSM rivals means buyers almost never walk away with HaloITSM as the top recommendation. The complete absence from enterprise-pick prompts is the sharper problem: the models have effectively categorized it out of that buying tier before the conversation starts.
AI-generated analysis of the September 2026 measurements.
Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention HaloITSM. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Enterprise pick
Share of HaloITSM's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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ChatGPT
Claude
Gemini