← IT Service Management (ITSM) ranking
Brand report · July 2026
HaloITSM: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about it service management (itsm), HaloITSM ranks #9 of 15, a Visibility Score of 11 in IT Service Management (ITSM) .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Budget fallback, never a first choice or category leader.
Where it wins. HaloITSM earns a 21% mention rate by appearing consistently when buyers ask about cost-conscious alternatives, making it a reliable secondary recommendation in that specific context.
Where it loses. A 0% first-pick rate tells the real story: the AI models never lead with HaloITSM, and it is entirely absent from high-intent prompts like enterprise selection and single best-pick questions where purchase decisions actually form.
AI-generated analysis of the July 2026 measurements.
ChatGPT 
Claude 
Gemini One of the index's bigger model splits: see where the models disagree →
Share of each theme's answers that mention HaloITSM. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Startup & small team · Enterprise pick · If you could pick one
Share of HaloITSM's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
We rerun the index every month. Drop your email and pick what to watch in IT Service Management (ITSM): the whole category or specific brands. Free, unsubscribe anytime.