← IT Service Management (ITSM) ranking
Brand report · September 2026
BMC Helix: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about it service management (itsm), BMC Helix ranks #4 of 15, a Visibility Score of 31 in IT Service Management (ITSM) .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
One arena, mid-table, enterprise tag but no pole position.
Where it wins. BMC Helix holds a 39% mention rate in ITSM, keeping it inside the conversation for enterprise-tagged prompts where its rank-4 standing matters most.
Where it loses. It pulls zero first-pick selections, meaning the AI models hand the ITSM decision to someone else every single time, and budget-conscious or startup buyers never see it at all.
AI-generated analysis of the September 2026 measurements.
Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention BMC Helix. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Startup & small team · Budget & alternatives
Share of BMC Helix's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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ChatGPT
Claude
Gemini