← IT Service Management (ITSM) ranking
Brand report · July 2026
BMC Helix: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about it service management (itsm), BMC Helix ranks #4 of 15, a Visibility Score of 28 in IT Service Management (ITSM) .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Enterprise credibility without the close; never the first pick.
Where it wins. BMC Helix lands in 35% of ITSM conversations, holding a top-four spot among fifteen competitors. The 'Enterprise pick' theme gives it a reliable but narrow lane with larger-organization buyers.
Where it loses. A 0% first-pick rate means AI models cite it but rarely champion it, and it goes missing entirely when buyers ask about startups, budget options, or a single best recommendation.
AI-generated analysis of the July 2026 measurements.
ChatGPT 
Claude 
Gemini One of the index's bigger model splits: see where the models disagree →
Share of each theme's answers that mention BMC Helix. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Startup & small team · If you could pick one · Budget & alternatives
Share of BMC Helix's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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