← IT Service Management (ITSM) ranking
Brand report · July 2026
Freshservice: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about it service management (itsm), Freshservice ranks #3 of 15, a Visibility Score of 70 in IT Service Management (ITSM) .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Solid middle-tier presence, but rarely the first name called.
Where it wins. An 86% mention rate across all three AI models means Freshservice stays in nearly every ITSM conversation. Its strongest foothold is broad 'best overall' queries, which tend to drive the highest buyer intent.
Where it loses. A 19% first-pick rate against two ranks of competitors above it signals that AI models frame Freshservice as a credible option rather than the obvious choice. Buyers asking more specific questions are likely hearing ServiceNow or Jira Service Management first.
AI-generated analysis of the July 2026 measurements.
ChatGPT 
Claude 
Gemini Share of each theme's answers that mention Freshservice. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Share of Freshservice's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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