September 2026 snapshot · 72 AI answers Locked up

Incident Management & On-Call: AI Visibility Ranking

Platforms for alerting, on-call rotations, incident response, and postmortems. Right now, PagerDuty is the brand AI assistants recommend most, with a Visibility Score of 83 and the #1 spot in 65% of answers. Head-to-head: PagerDuty vs Opsgenie →

These rankings are measured from what the three models know from training, not a live web search. When the models DO search the web, see which sources they cite. Methodology.

Opsgenie is everywhere but never the answer.

PagerDuty is the clear anchor, appearing in 92% of answers and winning first pick 65% of the time, no other brand comes close to that combination. Opsgenie sits in an odd spot: mentioned in 81% of answers but chosen first only 1% of the time, meaning the models treat it as a credible option they never actually recommend. Incident.io is the only brand that converts meaningful mention share into first-pick share, suggesting it has a real positioning wedge rather than just category familiarity.

AI-generated analysis of the September 2026 measurements.

#	Brand	Visibility Score	Trend (3 mo)	Mention rate	Avg. position	#1 pick rate	Models
1	PagerDuty	83 ±3.1	flat	92%	2.0	65%	ChatGPT #1 Claude #1 Gemini #1
2	Opsgenie	65 ±6.4	flat	81%	3.0	1%	ChatGPT #2 Claude #2 Gemini #3
3	Incident.io	54 ±5.3	flat	72%	3.5	17%	ChatGPT #3 Claude #4 Gemini #2
4	FireHydrant	38 ±3.7	▲ 6	57%	4.3	0%	ChatGPT #4 Claude #5 Gemini #6
5	Grafana OnCall	31 ±5.1	flat	44%	4.1	3%	ChatGPT #8 Claude #3 Gemini #5
6	Rootly	29 ±4.9	flat	50%	5.1	3%	ChatGPT #5 Claude #6 Gemini #7
7	Better Stack	20 ±4.7	flat	28%	3.9	10%	ChatGPT #10 Claude #8 Gemini #4
8	ServiceNow	12 ±3.1	flat	18%	4.2	0%	ChatGPT #9 Claude #10 Gemini #8
9	Splunk On-Call	11 ±4.5	▲ 9	15%	3.5	0%	ChatGPT #6 Claude #11 Gemini
10	xMatters	11 ±4	flat	17%	4.6	0%	ChatGPT #7 Claude #13 Gemini
11	Squadcast	9 ±3.7	flat	15%	5.3	0%	ChatGPT #11 Claude #12 Gemini #10
12	VictorOps	8 ±2.2	flat	11%	3.8	0%	ChatGPT Claude #7 Gemini
13	Datadog	7 ±3.4	flat	14%	6.3	0%	ChatGPT #13 Claude #14 Gemini #9
14	Grafana	6 ±4.5	flat	13%	6.0	1%	ChatGPT #14 Claude #9 Gemini #11
15	Jira Service Management	4 ±3.5	flat	8%	6.0	0%	ChatGPT #12 Claude #15 Gemini

The ± under each score is the reliability band: how much the number would move if we re-ran the identical measurement. It is tight because each prompt is sampled multiple times. It is not the same as how much the ranking depends on which prompts we ask — a separate, wider figure shown on hover.

Just below the cutoff: Better Uptime (4.2), Spike.sh (3.8), Alertmanager (3.2), Splunk (2.9), GoAlert (2.6). 56 brands were scored in this category; the leaderboard shows the top 15.

Visibility Score: position-weighted presence across all measured answers, 0 to 100. A score of 100 means the brand was the first recommendation in every answer. Every point in a trend line is a live monthly measurement; there is no modeled or backfilled history. Full methodology.

Openness 17/100: the share of this category's recommendation weight not held by the leader.

Compare brands in Incident Management & On-Call head-to-head → · Explore the prompt tree →

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Do the models agree?

Per-model Visibility Scores for the top 10. A long gray bar means the three assistants disagree about the brand. Hover a row for exact values.

ChatGPT Claude Gemini

Where they land in the answer

When a brand is mentioned, where does it appear? Box shows the middle 50% of positions, the thick line is the median, whiskers are the extremes. Hover a row for the detail.