July 2026 snapshot · 72 AI answers Locked up

Incident Management & On-Call: AI Visibility Ranking

Platforms for alerting, on-call rotations, incident response, and postmortems. Right now, PagerDuty is the brand AI assistants recommend most, with a Visibility Score of 83 and the #1 spot in 63% of answers. Head-to-head: PagerDuty vs Incident.io →

These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.

PagerDuty is the default; everyone else competes for scraps.

PagerDuty's 90% mention rate and 63% first-pick rate put it in a category of one, AI models treat it as the assumed answer before considering alternatives. Incident.io and Opsgenie are close in overall score but get there differently: Incident.io wins on Gemini at 74 while Opsgenie leans on Claude at 68, suggesting neither has locked in a consistent cross-model narrative. FireHydrant and Rootly barely crack 50% mention rates and earn zero first picks between them, which is a visibility problem before it is even a preference problem.

AI-generated analysis of the July 2026 measurements.

#	Brand	Visibility Score	Mention rate	Avg. position	#1 pick rate	Models
1	PagerDuty	83 ±3.7	90%	2	63%	ChatGPT #1 Claude #1 Gemini #1
2	Incident.io	59 ±6.3	72%	3	18%	ChatGPT #3 Claude #3 Gemini #2
3	Opsgenie	58 ±4.7	75%	3	0%	ChatGPT #2 Claude #2 Gemini #3
4	FireHydrant	36 ±4.4	51%	4	0%	ChatGPT #4 Claude #6 Gemini #6
5	Rootly	33 ±5.9	49%	4	1%	ChatGPT #5 Claude #5 Gemini #7
6	Grafana OnCall	30 ±5.6	43%	4	4%	ChatGPT #6 Claude #4 Gemini #5
7	Better Stack	20 ±5.9	29%	4	10%	ChatGPT #7 Claude #11 Gemini #4
8	ServiceNow	13 ±2.2	15%	3	3%	ChatGPT #8 Claude #9 Gemini #9
9	VictorOps	9 ±3.3	14%	5	0%	ChatGPT #15 Claude #7 Gemini
10	Grafana	8 ±5	17%	6	1%	ChatGPT #12 Claude #8 Gemini #11
11	Squadcast	7 ±4	14%	6	0%	ChatGPT #9 Claude #13 Gemini #10
12	Atlassian Opsgenie	7 ±4.5	8%	3	0%	ChatGPT #13 Claude Gemini #8
13	xMatters	5 ±4.1	11%	6	0%	ChatGPT #11 Claude #10 Gemini
14	Splunk On-Call	5 ±3.9	8%	5	0%	ChatGPT #10 Claude #12 Gemini
15	Spike.sh	4 ±3.3	8%	6	0%	ChatGPT #14 Claude #14 Gemini #12

The ± under each score is the reliability band: how much the number would move if we re-ran the identical measurement. It is tight because each prompt is sampled multiple times. It is not the same as how much the ranking depends on which prompts we ask — a separate, wider figure shown on hover.

Just below the cutoff: Datadog (3.8), Splunk (3.5), Atlassian (3.3), Alertmanager (3.2), Uptime Kuma (3.2). 66 brands were scored in this category; the leaderboard shows the top 15.

Visibility Score: position-weighted presence across all measured answers, 0 to 100. A score of 100 means the brand was the first recommendation in every answer. Every point in a trend line is a live monthly measurement; there is no modeled or backfilled history. Full methodology.

Openness 17/100: the share of this category's recommendation weight not held by the leader.

Compare brands in Incident Management & On-Call head-to-head → · Explore the prompt tree →

Get alerted on big movements

We rerun the index every month. Drop your email and pick what to watch in Incident Management & On-Call: the whole category or specific brands. Free, unsubscribe anytime.

Do the models agree?

Per-model Visibility Scores for the top 10. A long gray bar means the three assistants disagree about the brand. Hover a row for exact values.

ChatGPT Claude Gemini

Where they land in the answer

When a brand is mentioned, where does it appear? Box shows the middle 50% of positions, the thick line is the median, whiskers are the extremes. Hover a row for the detail.