Brand report · July 2026

Zoho Desk: AI Visibility Report

When buyers ask ChatGPT, Claude, and Gemini about customer support, Zoho Desk ranks #7 of 15, a Visibility Score of 15 in Customer Support (and appears in 2 categories of the index).

These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.

How AI sees Zoho Desk

Budget fallback, never a first pick, weak in both categories.

Where it wins. Customer Support is the stronger category, with a 22% mention rate and a rank of 7 out of 15, consistently surfaced when buyers ask about affordable or alternative tools.

Where it loses. Zoho Desk hits 0% first-pick rate across both categories and drops to rank 10 in ITSM, where it is absent from five high-intent prompt themes including best overall and enterprise pick.

AI-generated analysis of the July 2026 measurements.

Customer Support · #7 of 15

15 / 100 first snapshot (July 2026)

22%

mention rate (72 answers)

4

avg. position

0%

first pick

4%

share of voice

First snapshot: July 2026. The trend line appears with the second monthly measurement; no modeled history.

ChatGPT

20

Claude

15

Gemini

11

Prompt themes Zoho Desk would want to own

Share of each theme's answers that mention Zoho Desk. Hover a row for the exact prompt. Compare shapes on the head-to-head page.

Budget & alternatives

9/9

3/9

3/9

1/9

0/9

0/9

0/9

If you could pick one

0/9

Gaps Startup & small team · Enterprise pick · Feature-led ask · If you could pick one

Most co-mentioned competitors

Freshdesk

100%

Help Scout

94%

Zendesk

75%

Intercom

56%

Front

38%

HubSpot

38%

Share of Zoho Desk's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.

Scores are measured from real AI answers, refreshed monthly. Methodology.

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Zoho Desk: AI Visibility Report

How AI sees Zoho Desk

Customer Support · #7 of 15

IT Service Management (ITSM) · #10 of 15

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