Top tools in 2026 · Prompt 3 of 8 · September 2026

A real buyer question from the September 2026 snapshot, asked 3× to each of the three models. 9 answers recorded.

“What are the top ITSM platforms in 2026?”

ChatGPT answered 3× this snapshot

As of 2026, the top ITSM (IT Service Management) platforms are generally considered to be: ServiceNow Market leader for enterprise ITSM Strong workflow automation, CMDB, AI, and broad platform capabilities Best for large enterprises with complex needs Often expensive and resource-intensive Jira Service Management (Atlassian) Very popular, especially with software/dev-centric organizations Strong integration with…

Named across its answers: 1. ServiceNow2. Jira Service Management3. Freshservice4. TOPdesk5. SysAid

Verbatim excerpt from one collected ChatGPT answer; formatting flattened, words untouched.

ServiceNow is the undisputed winner here, named first in all 9 answers across every model, a level of consensus that makes it nearly impossible for competitors to capture AI-driven consideration on this query. Ivanti holds a solid runner-up position at average position 4.1, but the 22 brands splitting the remaining mentions signals a fragmented field where no second-tier player has locked in consistent AI visibility.

AI-generated read of the September 2026 measurements.

Who wins this question

Owned Consensus

All three models name ServiceNow, BMC Helix and Ivanti on this question.

ChatGPT

Claude

Gemini mentioned · first · avg. pos

ServiceNow 111111111 9/9 · 9× first · #1

Ivanti 44333655 8/9 · never first · #4.1

BMC Helix 332225 6/9 · never first · #2.8

Jira Service Management 222444 6/9 · never first · #3

Freshservice 555555 6/9 · never first · #5

TOPdesk 777899 6/9 · never first · #7.8

Zendesk 1211776 5/9 · never first · #8.6

ManageEngine ServiceDesk Plus 6667 4/9 · never first · #6.3

HaloITSM 98124 4/9 · never first · #8.3

SolarWinds Service Desk 11988 4/9 · never first · #9

Atlassian 222 3/9 · never first · #2

Freshworks 333 3/9 · never first · #3

Each square is one collected answer; the number is the brand's position in that answer. Lime = the very first recommendation. Unlinked brands were named by the models here but sit outside this category's published top 15 overall. Showing the top 12 of 22 brands named at least once. Never mentioned here: Spiceworks, GLPI, Zammad, Zoho Desk, osTicket, Atlassian Jira Service Management.