Top tools in 2026 · Prompt 3 of 8 · July 2026

A real buyer question from the July 2026 snapshot, asked 3× to each of the three models. 9 answers recorded.

“What are the top ITSM platforms in 2026?”

ChatGPT answered 3× this snapshot

…the major players: Enterprise heavyweights (most feature-rich, widely adopted): ServiceNow – still the market leader. Extremely powerful, deep automation, AI (Now Assist), huge ecosystem. Downsides: expensive, complex to implement and maintain. BMC Helix (formerly Remedy) – strong in large enterprises, especially hybrid/multi-cloud environments. Good AI ops integration, but less “cool” than ServiceNow. Ivanti…

Named across its answers: 1. ServiceNow2. Ivanti3. ManageEngine4. Zendesk5. TOPdesk

Verbatim excerpt from one collected ChatGPT answer; formatting flattened, words untouched.

Who wins this question

Owned Consensus

All three models name ServiceNow and Ivanti on this question.

ChatGPT

Claude

Gemini mentioned · first · avg. pos

ServiceNow 111111111 9/9 · 9× first · #1

Ivanti 653335455 9/9 · never first · #4.3

Zendesk 7778810 6/9 · never first · #7.8

TOPdesk 8811998 6/9 · never first · #8.8

Atlassian 22222 5/9 · never first · #2

Freshworks 44333 5/9 · never first · #3.4

BMC Helix 2224 4/9 · never first · #2.5

Jira Service Management 4442 4/9 · never first · #3.5

Freshservice 5553 4/9 · never first · #4.5

ManageEngine 5667 4/9 · never first · #6

BMC 335 3/9 · never first · #3.7

HaloITSM 1064 3/9 · never first · #6.7

Each square is one collected answer; the number is the brand's position in that answer. Lime = the very first recommendation. Unlinked brands were named by the models here but sit outside this category's published top 15 overall. Showing the top 12 of 21 brands named at least once. Never mentioned here: Spiceworks, Zoho Desk, GLPI, Zammad, Ivanti Neurons.