← Incident Management & On-Call ranking
Brand report · September 2026
PagerDuty: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about incident management & on-call, PagerDuty ranks #1 of 15, a Visibility Score of 83 in Incident Management & On-Call .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
PagerDuty owns incident management outright in AI recommendations.
Where it wins. A 91.7% mention rate paired with a 65% first-pick rate means AI models treat PagerDuty as the default answer, not a consideration, when buyers ask about incident management and on-call software. That first-pick share is the number that separates category owners from contenders.
Where it loses. The co-mention pattern with Opsgenie and Incident.io signals that AI models still present alternatives in the same breath, which gives buyers a reason to evaluate rather than simply choose PagerDuty outright.
AI-generated analysis of the September 2026 measurements.
PagerDuty claims Incident Management & On-Call and the models back it: #1 of 15 there.
Homepage self-messaging · September 2026 ranking · the biggest gaps across the index →
ChatGPT 
Claude 
Gemini Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention PagerDuty. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Share of PagerDuty's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Head-to-head: PagerDuty vs Opsgenie · PagerDuty vs Incident.io
Scores are measured from real AI answers, refreshed monthly. Methodology.
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