Head-to-head · September 2026 snapshot

PagerDuty vs Opsgenie

PagerDuty dominates everywhere; Opsgenie holds a draw, nothing more. PagerDuty's 18-point visibility gap over Opsgenie is driven by owning every competitive question theme outright, including enterprise selection and feature-led asks, while Opsgenie cannot claim a single category win. Claude is where the separation sharpens most: PagerDuty scores 88 against Opsgenie's 69 there, and Gemini is even harsher on Opsgenie at 54.6. The only ground Opsgenie hasn't conceded is four evenly split questions, which reads less like strength and more like the floor AI models won't drop it below.

	PagerDuty	Opsgenie
Visibility Score	83	65
Rank in category	#1	#2
Mention rate	92%	81%
#1 pick rate	65%	1%
Avg. position when named	2.0	3.0

Who each model prefers

ChatGPT

PagerDuty

Opsgenie

Claude

PagerDuty

Opsgenie

Gemini

PagerDuty

Opsgenie

All three models put PagerDuty ahead.

The shape of the fight

Each axis is one of the 8 measured buyer questions; the further out, the more of that question's answers name the brand. Hover an axis for the raw counts. Single-axis gaps ride on 9 answers each, so read the overall shape, not one spike.

PagerDutyOpsgenie

The fight, question by question

Mentions out of 9 answers per question. Click any question for the full transcripts.

Question	PagerDuty	Opsgenie	Edge
Best overallWhat's the best incident management platform for an engineering team?	9	9	even
Use-case fitWe need on-call rotations and alert escalation for a team of 20 engineers. What should we use?	9	9	even
Top tools in 2026What are the top incident management and on-call tools in 2026?	9	7	PagerDuty
Startup & small teamWhich on-call and alerting tool is best for a startup?	9	9	even
Enterprise pickWhich incident management platform should a large enterprise standardize on, considering security, compliance, and scale?	9	7	PagerDuty
Feature-led askI want incident response in chat with status pages and postmortem tracking. What do you recommend?	8	5	PagerDuty
If you could pick oneIf you could only pick one incident management tool, which one and why?	9	8	PagerDuty
Budget & alternativesWhat's a good affordable alternative to the big incident management platforms?	4	4	even

Open this matchup in the compare tool → · PagerDuty brand report · Opsgenie brand report

Measured from 72 fresh answers collected from the models' production APIs in September 2026; rankings change monthly. Neither brand can pay to appear here or to move the numbers. Full recipe on the methodology page.