← Incident Management & On-Call ranking
Brand report · July 2026
xMatters: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about incident management & on-call, xMatters ranks #13 of 15, a Visibility Score of 5 in Incident Management & On-Call .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Barely visible, never chosen, and absent when intent is highest.
Where it wins. xMatters shows up in broad 'top tools' prompts, which accounts for its 11% mention rate and its only real foothold in AI-generated recommendations.
Where it loses. A 0% first-pick rate tells the whole story: it ranks 13 of 15 and never wins the decisive recommendation. It is also completely missing from startup, feature-specific, and head-to-head prompts, which are exactly where buyers with real purchase intent show up.
AI-generated analysis of the July 2026 measurements.
xMatters claims Incident Management & On-Call and the models back it: #13 of 15 there.
"Automated incident management. Powered by Purpose-built AI"
Homepage self-messaging · July 2026 ranking · the biggest gaps across the index →
ChatGPT 
Claude 
Gemini Share of each theme's answers that mention xMatters. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Startup & small team · Feature-led ask · If you could pick one
Share of xMatters's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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