← Incident Management & On-Call ranking
Brand report · September 2026
Incident.io: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about incident management & on-call, Incident.io ranks #3 of 15, a Visibility Score of 54 in Incident Management & On-Call .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Solid incident management contender, but first pick honors elude it.
Where it wins. A 72% mention rate across AI models means Incident.io reliably surfaces when buyers ask about incident management and on-call software, and that consistent presence earned it the third rank out of 15 competitors. No prompt theme is off-limits, which signals broad recognizability within the category.
Where it loses. Only 17% of AI responses name Incident.io first, meaning PagerDuty and Opsgenie are taking the opening recommendation slot that drives the highest buyer consideration. Its entire AI footprint lives in one category, so there is no adjacent surface area to pull in new audiences or compensate for that first-pick deficit.
AI-generated analysis of the September 2026 measurements.
Incident.io claims Incident Management & On-Call and the models back it: #2 of 15 there.
"Meet the incident command center for fast-moving teams"
Homepage self-messaging · September 2026 ranking · the biggest gaps across the index →
Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention Incident.io. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Share of Incident.io's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Head-to-head: Incident.io vs PagerDuty
Scores are measured from real AI answers, refreshed monthly. Methodology.
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ChatGPT
Claude
Gemini