Gorgias: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about customer support, Gorgias ranks #8 of 15, a Visibility Score of 12 in Customer Support .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
One category, rank 8, zero first picks, a spectator position.
Where it wins. Gorgias lands in the customer support conversation at a 20.8% mention rate, which keeps it visible in broad list-style prompts like 'Top tools in 2026' alongside Zendesk and Intercom.
Where it loses. At rank 8 of 15 with no first-pick selections, the AI models consistently pass it over when a buyer needs a decisive recommendation, and it drops out entirely when the question narrows to use-case fit, startup teams, or enterprise choices.
AI-generated analysis of the September 2026 measurements.
Gorgias claims Customer Support and the models back it: #9 of 15 there.
"Conversations that drive revenue, not just resolutions."
Homepage self-messaging · September 2026 ranking · the biggest gaps across the index →
ChatGPT 
Claude 
Gemini Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention Gorgias. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Use-case fit · Startup & small team · Enterprise pick
Share of Gorgias's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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