Gorgias: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about customer support, Gorgias ranks #9 of 15, a Visibility Score of 13 in Customer Support .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Mentioned but never chosen; survives on trend lists, nothing more.
Where it wins. Gorgias shows up in 22% of conversations, which keeps it in the consideration set, and its strongest foothold is the 'Top tools in 2026' prompt theme where recency framing helps it appear.
Where it loses. A 0% first-pick rate means the AIs consistently name it as a supporting actor rather than the answer, and it is absent from every high-intent theme including best overall, use-case fit, startup, and enterprise, which is where purchase decisions actually form.
AI-generated analysis of the July 2026 measurements.
Gorgias claims Customer Support and the models back it: #9 of 15 there.
"Conversations that drive revenue, not just resolutions."
Homepage self-messaging · July 2026 ranking · the biggest gaps across the index →
ChatGPT 
Claude 
Gemini Share of each theme's answers that mention Gorgias. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Use-case fit · Startup & small team · Enterprise pick
Share of Gorgias's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
We rerun the index every month. Drop your email and pick what to watch in Customer Support: the whole category or specific brands. Free, unsubscribe anytime.