Ada: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about customer support, Ada ranks #11 of 15, a Visibility Score of 9 in Customer Support .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Visible only on feature questions; absent when buyers decide.
Where it wins. Ada surfaces in 14% of Customer Support conversations, consistently appearing alongside Zendesk and Intercom, which at least keeps it in the consideration set.
Where it loses. A zero first-pick rate and absence from six of the highest-intent prompt themes, including 'Enterprise pick' and 'If you could pick one,' means AI models almost never treat Ada as the answer, only as a footnote.
AI-generated analysis of the July 2026 measurements.
ChatGPT 
Claude 
Gemini Share of each theme's answers that mention Ada. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Use-case fit · Startup & small team · Enterprise pick · If you could pick one · Budget & alternatives
Share of Ada's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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