Ada: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about customer support, Ada ranks #15 of 15, a Visibility Score of 6 in Customer Support .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Dead last in its only race, barely in the room.
Where it wins. Ada holds a foothold in Customer Support conversations, appearing in 8% of relevant queries across the three major models. That mention rate keeps it technically present in a crowded 15-brand field.
Where it loses. A rank of 15 out of 15 with zero first-pick selections tells the real story: the models consistently name Zendesk, Intercom, and others before Ada surfaces, and Ada is missing from every high-intent prompt theme that actually converts browsers into buyers.
AI-generated analysis of the September 2026 measurements.
ChatGPT 
Claude 
Gemini Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention Ada. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Use-case fit · Top tools in 2026 · Startup & small team · Enterprise pick · If you could pick one · Budget & alternatives
Share of Ada's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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