Front: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about customer support, Front ranks #12 of 15, a Visibility Score of 8 in Customer Support .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
One arena, rank 12 of 15, nearly invisible.
Where it wins. Front registers in Customer Support conversations at least some of the time, earning an 11% mention rate alongside Zendesk and Help Scout, which confirms the models know it exists in this category.
Where it loses. A 0% first-pick rate and absence from five of the most decisive prompt themes, including budget comparisons and enterprise picks, means Front sits near the bottom of a 15-player field with no foothold on the choices that actually convert buyers.
AI-generated analysis of the September 2026 measurements.
ChatGPT 
Claude 
Gemini Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention Front. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Startup & small team · Enterprise pick · Feature-led ask · If you could pick one · Budget & alternatives
Share of Front's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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