Front: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about customer support, Front ranks #8 of 15, a Visibility Score of 15 in Customer Support .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Occasionally mentioned, never chosen first, lost in the middle.
Where it wins. Front shows up in 25% of customer support queries, landing 8th of 15 competitors, which at least keeps it in the conversation when buyers describe a specific use case.
Where it loses. A 0% first-pick rate is the real problem, and Front is completely absent from enterprise, startup, budget, and feature-led prompts, meaning it only surfaces when the question is already narrow enough to help it.
AI-generated analysis of the July 2026 measurements.
ChatGPT 
Claude 
Gemini Share of each theme's answers that mention Front. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Startup & small team · Enterprise pick · Feature-led ask · Budget & alternatives
Share of Front's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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