Crisp: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about customer support, Crisp ranks #10 of 15, a Visibility Score of 11 in Customer Support .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
One arena, bottom third, zero first picks.
Where it wins. Crisp holds a spot in the customer support conversation, appearing in 15% of relevant AI recommendations across ChatGPT, Claude, and Gemini. Its foothold is real enough to rank 9th of 15 tracked tools, concentrated around startup and small-team queries.
Where it loses. The models never open with Crisp when a buyer asks for a recommendation, and it drops out entirely when prompts shift to enterprise, feature-specific, or best-in-class angles. Being co-mentioned alongside Intercom and Zendesk signals it is filler in a crowded list, not a contender for the top slot.
AI-generated analysis of the September 2026 measurements.
Crisp claims Customer Support and the models back it: #10 of 15 there.
Homepage self-messaging · September 2026 ranking · the biggest gaps across the index →
ChatGPT 
Claude 
Gemini Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention Crisp. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Use-case fit · Top tools in 2026 · Enterprise pick · Feature-led ask · If you could pick one · Budget & alternatives
Share of Crisp's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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