Crisp: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about customer support, Crisp ranks #10 of 15, a Visibility Score of 13 in Customer Support .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Niche foothold, but AI ignores Crisp when stakes rise.
Where it wins. Crisp holds a consistent presence in startup and small-team conversations, where its 18% mention rate shows AI models do surface it for cost-conscious early-stage buyers.
Where it loses. A 1.4% first-pick rate and absence from five major prompt themes, including enterprise, use-case fit, and single-choice queries, means Crisp rarely wins when a buyer is close to a decision.
AI-generated analysis of the July 2026 measurements.
Crisp claims Customer Support and the models back it: #10 of 15 there.
Homepage self-messaging · July 2026 ranking · the biggest gaps across the index →
ChatGPT 
Claude 
Gemini Share of each theme's answers that mention Crisp. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Use-case fit · Top tools in 2026 · Enterprise pick · If you could pick one · Budget & alternatives
Share of Crisp's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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