Forethought: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about customer support, Forethought ranks #13 of 15, a Visibility Score of 9 in Customer Support .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Visible only when features are asked about; invisible everywhere else.
Where it wins. Forethought surfaces on feature-led prompts, earning a 13.9% mention rate that keeps it in the conversation alongside Zendesk and Intercom.
Where it loses. A rank of 13 out of 15 and zero first-pick selections tell the real story: it is absent from six major prompt themes, including enterprise, budget, and best-overall questions, which are the prompts buyers use when they are closest to a decision.
AI-generated analysis of the July 2026 measurements.
ChatGPT 
Claude 
Gemini Share of each theme's answers that mention Forethought. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Use-case fit · Startup & small team · Enterprise pick · If you could pick one · Budget & alternatives
Share of Forethought's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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