Hiver: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about customer support, Hiver ranks #14 of 15, a Visibility Score of 6 in Customer Support .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
One category, near-bottom rank, zero first picks.
Where it wins. Hiver holds a foothold in Customer Support through use-case fit prompts, where its 8.3% mention rate keeps it technically on the board in a 15-tool field.
Where it loses. Sitting 14th of 15 in its only category, Hiver is absent from every high-intent prompt theme that drives purchase decisions, and the AI models never open with it when a buyer asks who to pick.
AI-generated analysis of the September 2026 measurements.
ChatGPT 
Claude 
Gemini Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention Hiver. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Top tools in 2026 · Startup & small team · Enterprise pick · Feature-led ask · If you could pick one
Share of Hiver's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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