← IT Service Management (ITSM) ranking
Brand report · September 2026
Ivanti: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about it service management (itsm), Ivanti ranks #7 of 15, a Visibility Score of 22 in IT Service Management (ITSM) .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
One category, mid-pack rank, no first picks, a thin foothold.
Where it wins. Ivanti surfaces in ITSM conversations often enough to stay relevant, a 31.9% mention rate in a 15-player field keeps it on the shortlist AI models serve to buyers.
Where it loses. Rank 7 and zero first-pick selections mean the models treat Ivanti as a filler option behind heavier names like ServiceNow, and it goes entirely unrecognized when buyers frame questions around use-case fit, budget trade-offs, or small-team needs.
AI-generated analysis of the September 2026 measurements.
ChatGPT 
Claude 
Gemini Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention Ivanti. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Use-case fit · Startup & small team · Budget & alternatives
Share of Ivanti's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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