Braze: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about email marketing, Braze ranks #12 of 15, a Visibility Score of 8 in Email Marketing (and appears in 2 categories of the index).
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
List padding in two categories, leading in neither.
Where it wins. Email Marketing produces the stronger score at 8.3, and the Enterprise pick theme gives Braze its only real foothold across both categories.
Where it loses. A 0% first-pick rate across Marketing Automation and Email Marketing means AI models consistently name Braze after the conversation has already been decided by others, and it disappears entirely from Best overall, Startup, and most use-case prompts in Email Marketing.
AI-generated analysis of the September 2026 measurements.
Braze claims Marketing Automation and the models back it: #13 of 15 there.
"Rewrite the rules of customer engagement with AI"
Homepage self-messaging · September 2026 ranking · the biggest gaps across the index →
ChatGPT 
Claude 
Gemini Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention Braze. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Use-case fit · Startup & small team · Feature-led ask · If you could pick one · Budget & alternatives
Share of Braze's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
ChatGPT Claude Gemini Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention Braze. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Startup & small team · Enterprise pick
Share of Braze's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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