← Marketing Automation ranking
Brand report · July 2026
Customer.io: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about marketing automation, Customer.io ranks #7 of 15, a Visibility Score of 24 in Marketing Automation .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Mentioned often enough, but never the first name said.
Where it wins. A 40% mention rate earns Customer.io a seat in nearly every broad 'top tools' conversation, which is where most of the list-building prompts land. That frequency keeps the brand visible without paid placement.
Where it loses. A 1.4% first-pick rate means AI models rarely lead with Customer.io, and its complete absence from enterprise prompts signals that buyers with bigger budgets and more specific needs are hearing about HubSpot or ActiveCampaign first instead.
AI-generated analysis of the July 2026 measurements.
Customer.io claims Marketing Automation and the models back it: #7 of 15 there.
Homepage self-messaging · July 2026 ranking · the biggest gaps across the index →
ChatGPT 
Claude 
Gemini One of the index's bigger model splits: see where the models disagree →
Share of each theme's answers that mention Customer.io. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Enterprise pick
Share of Customer.io's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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