← IT Service Management (ITSM) ranking
Brand report · September 2026
Spiceworks: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about it service management (itsm), Spiceworks ranks #9 of 15, a Visibility Score of 9 in IT Service Management (ITSM) .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
One race, one category, and Spiceworks is losing it.
Where it wins. Spiceworks holds a presence in ITSM conversations, landing a 19% mention rate across ChatGPT, Claude, and Gemini. That keeps it on the board in a 15-vendor field.
Where it loses. Rank 9 of 15 and zero first-pick selections mean the AI models treat Spiceworks as background noise next to Freshservice and ServiceNow. It is also invisible on the prompts that drive buying decisions, including enterprise and head-to-head queries.
AI-generated analysis of the September 2026 measurements.
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Homepage self-messaging · September 2026 ranking · the biggest gaps across the index →
ChatGPT 
Claude 
Gemini Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention Spiceworks. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Top tools in 2026 · Enterprise pick · If you could pick one
Share of Spiceworks's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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