← IT Service Management (ITSM) ranking
Brand report · July 2026
Spiceworks: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about it service management (itsm), Spiceworks ranks #7 of 15, a Visibility Score of 18 in IT Service Management (ITSM) .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Mentioned when tasks fit, ignored when stakes rise.
Where it wins. Spiceworks earns a 33% mention rate by showing up on use-case fit prompts, which is the one theme where its positioning holds. That keeps it in the conversation at rank 7 out of 15.
Where it loses. It has a 0% first-pick rate and drops off entirely when buyers ask for top tools, enterprise picks, or a single recommendation, which are the prompts that actually close deals.
AI-generated analysis of the July 2026 measurements.
"Connecting everyone in IT since 2006"
Homepage self-messaging · July 2026 ranking · the biggest gaps across the index →
ChatGPT 
Claude 
Gemini Share of each theme's answers that mention Spiceworks. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Top tools in 2026 · Enterprise pick · If you could pick one
Share of Spiceworks's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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