← Session Replay & Heatmaps ranking
Brand report · July 2026
Hotjar: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about session replay & heatmaps, Hotjar ranks #1 of 15, a Visibility Score of 70 in Session Replay & Heatmaps (and appears in 2 categories of the index).
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Dominant in one room, nearly invisible in another.
Where it wins. Session Replay and Heatmaps is essentially the AI default: 78% mention rate and a first-pick rate of 33%, with 'Best overall' as its strongest prompt theme. That is a category-ownership signal most SaaS brands never reach.
Where it loses. Product Analytics tells the opposite story: ranked 10th of 15 with a 0% first-pick rate, and AI models never surface Hotjar when buyers ask about top picks, enterprise options, or budget alternatives, meaning it loses the comparison-shopping moment entirely.
AI-generated analysis of the July 2026 measurements.
Hotjar claims Session Replay & Heatmaps and the models back it: #1 of 15 there.
"the leading product experience insights platform in the midsize and SMB market"
Homepage self-messaging · July 2026 ranking · the biggest gaps across the index →
ChatGPT 
Claude 
Gemini Share of each theme's answers that mention Hotjar. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Enterprise pick
Share of Hotjar's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
ChatGPT Claude Gemini Share of each theme's answers that mention Hotjar. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Enterprise pick · Budget & alternatives
Share of Hotjar's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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