Heap: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about product analytics, Heap ranks #4 of 15, a Visibility Score of 37 in Product Analytics (and appears in 2 categories of the index).
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Present across two categories, leading neither.
Where it wins. Heap holds rank 4 in Product Analytics with a 52.8% mention rate, making it a reliable mid-tier presence in broad discovery queries, especially under 'Best overall' framing.
Where it loses. Session Replay is a different story: rank 10 with a 20.8% mention rate, and the models drop Heap entirely when buyers ask about startups, feature-led workflows, or budget alternatives, which are exactly the moments a challenger brand needs to show up.
AI-generated analysis of the September 2026 measurements.
Heap claims Product Analytics and the models back it: #4 of 15 there.
"the only digital insights platform that shows everything users do on your site, revealing the 'unknown unknowns' that stay invisible with other tools"
Homepage self-messaging · September 2026 ranking · the biggest gaps across the index →
Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention Heap. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Share of Heap's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
ChatGPT 
Claude 
Gemini Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention Heap. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Startup & small team · Feature-led ask · Budget & alternatives
Share of Heap's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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