Heap: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about product analytics, Heap ranks #4 of 15, a Visibility Score of 37 in Product Analytics (and appears in 2 categories of the index).
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Solid mid-tier in core category; nearly absent in adjacent one.
Where it wins. In Product Analytics, Heap shows up in 57% of AI recommendations and holds rank 4 of 15, meaning buyers asking broad 'best overall' questions will likely encounter it. That category is where its AI presence is doing real work.
Where it loses. Session Replay and Heatmaps is a different story: a 21% mention rate, rank 10, and zero first-pick selections, with Heap missing from four of five major prompt themes including enterprise, startup, and budget conversations. It is essentially invisible to buyers unless they are already asking generically about 2026 tools.
AI-generated analysis of the July 2026 measurements.
Heap claims Product Analytics and the models back it: #4 of 15 there.
"the only digital insights platform that shows everything users do on your site, revealing the 'unknown unknowns' that stay invisible with other tools"
Homepage self-messaging · July 2026 ranking · the biggest gaps across the index →
ChatGPT 
Claude 
Gemini One of the index's bigger model splits: see where the models disagree →
Share of each theme's answers that mention Heap. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Share of Heap's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
ChatGPT Claude Gemini Share of each theme's answers that mention Heap. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Startup & small team · Enterprise pick · Feature-led ask · Budget & alternatives
Share of Heap's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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