Freshsales: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about crm, Freshsales ranks #9 of 15, a Visibility Score of 7 in CRM .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
CRM's ninth wheel, invisible when the decision gets real.
Where it wins. Freshsales does land in CRM conversations at a 13.9% mention rate, which keeps it on the board in a 15-player field. The 'Top tools in 2026' prompt theme is its one reliable entry point.
Where it loses. A 0% first-pick rate tells the full story: the AI models cycle through Freshsales as filler alongside HubSpot and Pipedrive but never land on it as the answer. It is completely absent from use-case fit, enterprise, and single-recommendation prompts, which are exactly the moments buyers are closest to a decision.
AI-generated analysis of the September 2026 measurements.
ChatGPT 
Claude 
Gemini Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention Freshsales. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Use-case fit · Enterprise pick · If you could pick one
Share of Freshsales's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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