Freshsales: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about crm, Freshsales ranks #9 of 15, a Visibility Score of 8 in CRM .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Rarely surfaced, never chosen first, clustered with stronger rivals.
Where it wins. Freshsales does show up in 'Top tools in 2026' prompts, earning a 14% mention rate that keeps it from total invisibility.
Where it loses. A 0% first-pick rate and absence from five major prompt themes, including 'Best overall' and 'Enterprise pick', means AI models treat it as a filler name rather than a genuine recommendation, consistently overshadowed by HubSpot and Zoho CRM in the same breath.
AI-generated analysis of the July 2026 measurements.
ChatGPT 
Claude 
Gemini Share of each theme's answers that mention Freshsales. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Use-case fit · Enterprise pick · Feature-led ask · If you could pick one
Share of Freshsales's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
We rerun the index every month. Drop your email and pick what to watch in CRM: the whole category or specific brands. Free, unsubscribe anytime.