Oracle CX: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about crm, Oracle CX ranks #14 of 15, a Visibility Score of 4 in CRM .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Barely visible, and only when enterprise context is forced.
Where it wins. Oracle CX surfaces in enterprise-framed prompts, and its 5.6% mention rate at least keeps it on the radar alongside Salesforce and SAP.
Where it loses. A rank of 14 out of 15 with zero first-pick selections tells the real story: it is absent from six major prompt themes, including best overall and feature-led asks, which is where most purchase decisions actually form.
AI-generated analysis of the July 2026 measurements.
ChatGPT 
Claude 
Gemini Share of each theme's answers that mention Oracle CX. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Use-case fit · Startup & small team · Feature-led ask · If you could pick one · Budget & alternatives
Share of Oracle CX's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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