Oracle CX: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about crm, Oracle CX ranks #11 of 15, a Visibility Score of 6 in CRM .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Oracle CX runs one CRM race and finishes near the back.
Where it wins. The only prompt theme where Oracle CX registers is 'Enterprise pick,' which at least confirms the AI models connect it to large-org CRM conversations. Its 10% mention rate means it does appear in that field, not completely invisible.
Where it loses. Rank 11 of 15 in CRM with a score of 6 and zero first picks tells the real story: buyers asking which CRM to buy get Salesforce or Dynamics 365 named first, and Oracle CX fills out the list. Six prompt themes returned nothing for this brand at all.
AI-generated analysis of the September 2026 measurements.
ChatGPT 
Claude 
Gemini Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention Oracle CX. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Use-case fit · Startup & small team · Feature-led ask · If you could pick one · Budget & alternatives
Share of Oracle CX's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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