← IT Service Management (ITSM) ranking
Brand report · September 2026
Atlassian: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about it service management (itsm), Atlassian ranks #13 of 15, a Visibility Score of 6 in IT Service Management (ITSM) .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Atlassian sits near the bottom of one crowded ITSM race.
Where it wins. ChatGPT and peers do pull Atlassian into ITSM conversations, particularly under the 'Top tools in 2026' prompt theme, giving it a 6.9% mention rate in that category.
Where it loses. A rank of 13 out of 15 with zero first-pick selections tells the real story: buyers asking about best overall fit, use-case specifics, startup options, budget alternatives, or their single top pick never hear Atlassian's name, and ServiceNow, Ivanti, and Freshworks consistently crowd it out.
AI-generated analysis of the September 2026 measurements.
"Teamwork platform for software, IT and business teams — Jira, Confluence, Loom, and Rovo"
Homepage self-messaging · September 2026 ranking · the biggest gaps across the index →
ChatGPT 
Claude 
Gemini Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention Atlassian. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Use-case fit · Startup & small team · Feature-led ask · If you could pick one · Budget & alternatives
Share of Atlassian's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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