Brand report · July 2026

Webex: AI Visibility Report

When buyers ask ChatGPT, Claude, and Gemini about video conferencing, Webex ranks #4 of 15, a Visibility Score of 25 in Video Conferencing .

Note: that score is Webex's best category. Webex aspires to Customer Support but is unranked there (Zendesk, Intercom and Freshdesk lead).

These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.

How AI sees Webex

Mentioned but never chosen; survives on category familiarity alone.

Where it wins. Webex shows up in 36% of video conferencing queries and holds a rank of 4 out of 15, which keeps it in the general conversation when buyers ask broad 'best overall' questions.

Where it loses. It earns zero first-pick selections and is absent from five prompt themes including startup contexts, budget comparisons, and feature-specific asks, meaning it gets cited alongside Zoom and Teams but rarely drives the decision.

AI-generated analysis of the July 2026 measurements.

Gap

How Webex positions itself vs how AI ranks it

Webex's homepage positions it for Customer Support. Ask the models that question and they name Zendesk, Intercom and Freshdesk, not Webex.

The pitch

"Agentic AI and human potential, united on a single platform."

Positions in Customer Support

What AI actually says

Strongest #4 · Video Conferencing

In Customer Support Not named. Zendesk, Intercom and Freshdesk lead

Why, and what closes it. Models recommend what the web says about a brand, not what its homepage asserts. That is a content and coverage gap, not a product one. Earned mentions and clearer positioning can move it.

Homepage self-messaging · July 2026 ranking · the biggest gaps across the index →

Video Conferencing · #4 of 15

25 / 100 first snapshot (July 2026)

36%

mention rate (72 answers)

4

avg. position

0%

first pick

8%

share of voice

First snapshot: July 2026. The trend line appears with the second monthly measurement; no modeled history.

ChatGPT

25

Claude

28

Gemini

24

Prompt themes Webex would want to own

Share of each theme's answers that mention Webex. Hover a row for the exact prompt. Compare shapes on the head-to-head page.

9/9

9/9

8/9

0/9

0/9

0/9

If you could pick one

0/9

Budget & alternatives

0/9

Gaps Use-case fit · Startup & small team · Feature-led ask · If you could pick one · Budget & alternatives

Most co-mentioned competitors

Zoom

100%

Microsoft Teams

100%

Google Meet

85%

Slack

38%

Discord

19%

Jitsi Meet

12%

Share of Webex's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.

Scores are measured from real AI answers, refreshed monthly. Methodology.

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