Brand report · September 2026

Webex: AI Visibility Report

When buyers ask ChatGPT, Claude, and Gemini about video conferencing, Webex ranks #4 of 15, a Visibility Score of 29 in Video Conferencing .

Note: that score is Webex's best category. Webex aspires to Customer Support but is unranked there (Zendesk, Intercom and Freshdesk lead).

These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.

How AI sees Webex

One race, mid-pack, and the first-pick number tells the story.

Where it wins. Webex lands in 40% of video conferencing conversations, keeping it alive in a crowded field where only 15 players matter. A rank of 4 out of 15 means the AI models treat it as a credible option, not an afterthought.

Where it loses. First-pick rate sits at 1.4%, meaning buyers hear the name but the models consistently hand the podium to someone else. Startups and small teams are a blind spot the index flagged outright, narrowing the audience that even considers Webex relevant.

AI-generated analysis of the September 2026 measurements.

Gap

How Webex positions itself vs how AI ranks it

Webex's homepage positions it for Customer Support. Ask the models that question and they name Zendesk, Intercom and Freshdesk, not Webex.

The pitch

"Agentic AI and human potential, united on a single platform."

Positions in Customer Support

What AI actually says

Strongest #4 · Video Conferencing

In Customer Support Not named. Zendesk, Intercom and Freshdesk lead

Why, and what closes it. Models recommend what the web says about a brand, not what its homepage asserts. That is a content and coverage gap, not a product one. Earned mentions and clearer positioning can move it.

Homepage self-messaging · September 2026 ranking · the biggest gaps across the index →

Video Conferencing · #4 of 15

29 / 100 flat vs last month

40%

mention rate (72 answers)

4

avg. position

1%

first pick

8%

share of voice

ChatGPT

32

Claude

35

Gemini

21

How the models portray Webex

Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).

41% 38% 21%

endorsed · 95% band 26–59% listed caveated graded across 29 mentions in Video Conferencing answers

Prompt themes Webex would want to own

Share of each theme's answers that mention Webex. Hover a row for the exact prompt. Compare shapes on the head-to-head page.

9/9

9/9

7/9

1/9

1/9

If you could pick one

1/9

Budget & alternatives

1/9 · #1×1

Startup & small team

0/9

Gaps Startup & small team

Most co-mentioned competitors

Share of Webex's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.

Zoom

97%

Microsoft Teams

97%

Google Meet

83%

Slack

31%

GoTo Meeting

17%

RingCentral

10%

Scores are measured from real AI answers, refreshed monthly. Methodology.

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