Brand report · September 2026

osTicket: AI Visibility Report

When buyers ask ChatGPT, Claude, and Gemini about it service management (itsm), osTicket ranks #14 of 15, a Visibility Score of 5 in IT Service Management (ITSM) .

These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.

How AI sees osTicket

One ITSM race, near the bottom, barely in the room.

Where it wins. osTicket holds a foothold in budget and alternatives conversations, where its 8.3% mention rate keeps it technically visible inside ITSM.

Where it loses. A first-pick rate of 2.8% and exclusion from every high-intent theme, including best overall and enterprise pick, means the AI models treat osTicket as a last resort name rather than a real contender in the only category it occupies.

AI-generated analysis of the September 2026 measurements.

IT Service Management (ITSM) · #14 of 15

5 / 100 flat vs last month

8%

mention rate (72 answers)

5

avg. position

3%

first pick

1%

share of voice

ChatGPT

0

Claude

16

Gemini

0

How the models portray osTicket

Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).

83% 17%

endorsed · 95% band 0–39% listed caveated graded across 6 mentions in IT Service Management (ITSM) answers

Prompt themes osTicket would want to own

Share of each theme's answers that mention osTicket. Hover a row for the exact prompt. Compare shapes on the head-to-head page.

Budget & alternatives

3/9 · #1×2

1/9

1/9

1/9

0/9

0/9

0/9

If you could pick one

0/9

Gaps Best overall · Top tools in 2026 · Enterprise pick · If you could pick one

Most co-mentioned competitors

Share of osTicket's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.

Freshservice

100%

Jira Service Management

83%

Zendesk

67%

Spiceworks

67%

GLPI

67%

iTop

67%

Scores are measured from real AI answers, refreshed monthly. Methodology.

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