← IT Service Management (ITSM) ranking
Brand report · September 2026
GLPI: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about it service management (itsm), GLPI ranks #10 of 15, a Visibility Score of 8 in IT Service Management (ITSM) .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
One race, one category, ranked tenth of fifteen.
Where it wins. GLPI earns a 13.9% mention rate in ITSM, which at least keeps it inside the conversation when buyers probe budget-conscious or alternative-seeking prompts.
Where it loses. A 0% first-pick rate and absence from six major prompt themes, including enterprise picks and top tools in 2026, means the AI models treat GLPI as a footnote beside Freshservice and Jira Service Management rather than a serious contender.
AI-generated analysis of the September 2026 measurements.
GLPI claims IT Service Management (ITSM) and the models back it: #12 of 15 there.
Homepage self-messaging · September 2026 ranking · the biggest gaps across the index →
ChatGPT 
Claude 
Gemini Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention GLPI. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Use-case fit · Top tools in 2026 · Startup & small team · Enterprise pick · If you could pick one
Share of GLPI's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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