When buyers ask ChatGPT, Claude, and Gemini about crm, Zoho ranks #11 of 15, a Visibility Score of 6 in CRM .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Budget fallback only; ignored when buyers want a real recommendation.
Where it wins. Zoho shows up in budget and alternatives conversations, earning an 8% mention rate that keeps it marginally present in the CRM category.
Where it loses. A first-pick rate of 0% tells the full story: AI models list Zoho as a cheaper option to consider, not a choice to make. It is absent from every high-intent prompt theme, including best overall, use-case fit, and enterprise pick.
AI-generated analysis of the July 2026 measurements.
Share of each theme's answers that mention Zoho. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Use-case fit · Enterprise pick · Feature-led ask · If you could pick one
Share of Zoho's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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