Thunderdome B2B SaaS AI Visibility Index

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Brand report · July 2026

Zoho: AI Visibility Report

zohocorp.com ↗

When buyers ask ChatGPT, Claude, and Gemini about crm, Zoho ranks #11 of 15, a Visibility Score of 6 in CRM .

These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.

How AI sees Zoho

Budget fallback only; ignored when buyers want a real recommendation.

Where it wins. Zoho shows up in budget and alternatives conversations, earning an 8% mention rate that keeps it marginally present in the CRM category.

Where it loses. A first-pick rate of 0% tells the full story: AI models list Zoho as a cheaper option to consider, not a choice to make. It is absent from every high-intent prompt theme, including best overall, use-case fit, and enterprise pick.

AI-generated analysis of the July 2026 measurements.

CRM · #11 of 15

6 / 100 first snapshot (July 2026)
8%
mention rate (72 answers)
3
avg. position
0%
first pick
2%
share of voice
First snapshot: July 2026. The trend line appears with the second monthly measurement; no modeled history.
ChatGPT
6
Claude
10
Gemini
3
Prompt themes Zoho would want to own

Share of each theme's answers that mention Zoho. Hover a row for the exact prompt. Compare shapes on the head-to-head page.

Gaps Best overall · Use-case fit · Enterprise pick · Feature-led ask · If you could pick one

Most co-mentioned competitors
HubSpot
100%
Salesforce
83%
Pipedrive
83%
Microsoft Dynamics 365
33%
monday.com
33%
Copper
33%

Share of Zoho's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.

Scores are measured from real AI answers, refreshed monthly. Methodology.

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