← Communications APIs (CPaaS) ranking
Brand report · September 2026
Vonage: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about communications apis (cpaas), Vonage ranks #2 of 15, a Visibility Score of 71 in Communications APIs (CPaaS) .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Strong CPaaS contender, but converts almost nobody to first pick.
Where it wins. Vonage lands in 86% of CPaaS conversations and sits second among 15 vendors, which means the models treat it as a credible default alongside Twilio whenever buyers ask about communications APIs.
Where it loses. A 2.8% first-pick rate exposes the core problem: being present and being chosen are two different things, and Vonage is losing that second vote almost every time the category comes up.
AI-generated analysis of the September 2026 measurements.
Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention Vonage. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Share of Vonage's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Head-to-head: Vonage vs Twilio
Scores are measured from real AI answers, refreshed monthly. Methodology.
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ChatGPT
Claude
Gemini