Brand report · July 2026

Vonage: AI Visibility Report

When buyers ask ChatGPT, Claude, and Gemini about communications apis (cpaas), Vonage ranks #2 of 15, a Visibility Score of 71 in Communications APIs (CPaaS) .

These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.

How AI sees Vonage

Consistently recommended but rarely the first name called.

Where it wins. An 86% mention rate across AI models is strong coverage for CPaaS queries, and a rank of 2 out of 15 confirms Vonage is a near-default in the category. It shows up when buyers ask broad 'best overall' questions, which tend to drive real purchase consideration.

Where it loses. A first-pick rate of just 2.8% means AI models almost never lead with Vonage, defaulting instead to Twilio or others. That gap between showing up and being chosen first is where mindshare revenue gets left on the table.

AI-generated analysis of the July 2026 measurements.

Communications APIs (CPaaS) · #2 of 15

71 / 100 first snapshot (July 2026)

86%

mention rate (72 answers)

3

avg. position

3%

first pick

14%

share of voice

First snapshot: July 2026. The trend line appears with the second monthly measurement; no modeled history.

ChatGPT

68

Claude

89

Gemini

55

One of the index's bigger model splits: see where the models disagree →

Prompt themes Vonage would want to own

Share of each theme's answers that mention Vonage. Hover a row for the exact prompt. Compare shapes on the head-to-head page.

9/9

9/9

9/9

9/9

8/9

8/9

If you could pick one

7/9

Budget & alternatives

3/9 · #1×2

Most co-mentioned competitors

Twilio

95%

Bird

77%

Sinch

55%

Plivo

45%

Infobip

37%

Telnyx

35%

Share of Vonage's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.

Scores are measured from real AI answers, refreshed monthly. Methodology.

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