Thunderdome B2B SaaS AI Visibility Index

← Communications APIs (CPaaS) ranking

Brand report · September 2026

Sinch Sinch: AI Visibility Report

sinchew.com.my ↗

When buyers ask ChatGPT, Claude, and Gemini about communications apis (cpaas), Sinch ranks #4 of 15, a Visibility Score of 46 in Communications APIs (CPaaS) .

These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.

How AI sees Sinch

Sinch holds one lane in CPaaS, stuck at fourth.

Where it wins. A 65% mention rate in Communications APIs puts Sinch in the conversation reliably, and rank 4 of 15 means the models consistently include it above the field's midpoint.

Where it loses. Zero first-pick selections is the core problem: buyers hearing CPaaS recommendations from AI get Twilio, Vonage, or Bird named before Sinch every time, which limits any purchase intent the visibility might otherwise generate.

AI-generated analysis of the September 2026 measurements.

Communications APIs (CPaaS) · #4 of 15

46 / 100 flat vs last month
65%
mention rate (72 answers)
4
avg. position
0%
first pick
10%
share of voice
37.9Jul 2026Jul 2026: 37.939.2Aug 2026Aug 2026: 39.245.6Sep 2026Sep 2026: 45.6
ChatGPT
68
Claude
47
Gemini
21

One of the index's bigger model splits: see where the models disagree →

How the models portray Sinch

Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).

30% 53% 17%
endorsed · 95% band 19–44% listed caveated graded across 47 mentions in Communications APIs (CPaaS) answers
Prompt themes Sinch would want to own

Share of each theme's answers that mention Sinch. Hover a row for the exact prompt. Compare shapes on the head-to-head page.

Most co-mentioned competitors

Share of Sinch's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.

Vonage
94%
Twilio
91%
Bird
81%
Plivo
62%
Infobip
49%
Telnyx
40%

Scores are measured from real AI answers, refreshed monthly. Methodology.

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