Brand report · July 2026

Twilio: AI Visibility Report

When buyers ask ChatGPT, Claude, and Gemini about communications apis (cpaas), Twilio ranks #1 of 15, a Visibility Score of 85 in Communications APIs (CPaaS) .

These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.

How AI sees Twilio

AI's default CPaaS pick, but budget shoppers never see it.

Where it wins. Twilio ranks first among 15 competitors with an 87% mention rate, and nearly 4 in 5 first-pick selections go to Twilio when buyers ask broad best-overall questions.

Where it loses. It disappears entirely from budget and alternatives prompts, meaning cost-conscious buyers evaluating Vonage, Bird, or Sinch are making decisions without Twilio in the conversation.

AI-generated analysis of the July 2026 measurements.

On message

How Twilio positions itself vs how AI ranks it

Twilio claims Communications APIs (CPaaS) and the models back it: #1 of 15 there.

The pitch

"The platform for conversations in the AI era"

Positions in Communications APIs (CPaaS)

What AI actually says

Strongest #1 · Communications APIs (CPaaS)

In Communications APIs (CPaaS) #1 of 15, claim holds

Homepage self-messaging · July 2026 ranking · the biggest gaps across the index →

Communications APIs (CPaaS) · #1 of 15

85 / 100 first snapshot (July 2026)

88%

mention rate (72 answers)

1

avg. position

79%

first pick

14%

share of voice

First snapshot: July 2026. The trend line appears with the second monthly measurement; no modeled history.

ChatGPT

86

Claude

88

Gemini

82

Prompt themes Twilio would want to own

Share of each theme's answers that mention Twilio. Hover a row for the exact prompt. Compare shapes on the head-to-head page.

9/9 · #1×9

9/9 · #1×9

9/9 · #1×9

9/9 · #1×4

9/9 · #1×9

9/9 · #1×8

If you could pick one

9/9 · #1×9

Budget & alternatives

0/9

Gaps Budget & alternatives

Most co-mentioned competitors

Vonage

94%

Bird

75%

Sinch

52%

Plivo

44%

Infobip

35%

Telnyx

33%

Share of Twilio's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.

Scores are measured from real AI answers, refreshed monthly. Methodology.

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