← E-commerce Operations ranking
Brand report · September 2026
BigCommerce: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about e-commerce operations, BigCommerce ranks #8 of 15, a Visibility Score of 20 in E-commerce Operations .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Stuck mid-pack in the one race it entered.
Where it wins. BigCommerce earns a 25% mention rate in E-commerce Operations, meaning one in four relevant AI conversations includes it. That is enough to stay visible in broad 'top tools' queries where the category is wide open.
Where it loses. A rank of 8 out of 15 and a first-pick rate of 0% mean the models consistently settle on Shopify or Adobe Commerce before BigCommerce gets chosen. Use-case, enterprise, feature, and budget prompts produce no BigCommerce results at all, so buyers with specific needs get no signal pointing their way.
AI-generated analysis of the September 2026 measurements.
ChatGPT 
Claude 
Gemini One of the index's bigger model splits: see where the models disagree →
Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention BigCommerce. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Use-case fit · Enterprise pick · Feature-led ask · Budget & alternatives
Share of BigCommerce's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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