Brand report · September 2026

Adobe Commerce: AI Visibility Report

When buyers ask ChatGPT, Claude, and Gemini about e-commerce operations, Adobe Commerce ranks #12 of 15, a Visibility Score of 9 in E-commerce Operations .

These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.

How AI sees Adobe Commerce

Adobe Commerce runs one race and is losing it badly.

Where it wins. It registers in E-commerce Operations, which is the only category where it has any AI presence at all. The 12.5% mention rate keeps it technically on the board.

Where it loses. Ranking 12th of 15 with zero first-pick selections, it sits near the bottom of its only field, and six of the key prompt themes return no mention of it whatsoever, including enterprise and budget conversations where it should logically compete.

AI-generated analysis of the September 2026 measurements.

E-commerce Operations · #12 of 15

9 / 100 first snapshot (September 2026)

13%

mention rate (72 answers)

3

avg. position

0%

first pick

2%

share of voice

First snapshot: September 2026. The trend line appears with the second monthly measurement; no modeled history.

ChatGPT

10

Claude

10

Gemini

8

How the models portray Adobe Commerce

Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).

56% 22% 22%

endorsed · 95% band 27–81% listed caveated graded across 9 mentions in E-commerce Operations answers

Prompt themes Adobe Commerce would want to own

Share of each theme's answers that mention Adobe Commerce. Hover a row for the exact prompt. Compare shapes on the head-to-head page.

Top tools in 2026

8/9

If you could pick one

1/9

0/9

0/9

0/9

0/9

0/9

Budget & alternatives

0/9

Gaps Best overall · Use-case fit · Startup & small team · Enterprise pick · Feature-led ask · Budget & alternatives

Most co-mentioned competitors

Share of Adobe Commerce's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.

Shopify

89%

BigCommerce

89%

commercetools

78%

Salesforce Commerce Cloud

56%

NetSuite

44%

Linnworks

33%

Scores are measured from real AI answers, refreshed monthly. Methodology.

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