Zendesk Sell: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about crm, Zendesk Sell ranks #13 of 15, a Visibility Score of 4 in CRM .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Budget fallback only; invisible across every meaningful buying intent.
Where it wins. Zendesk Sell surfaces in budget and alternatives conversations, which is the one prompt theme where its 6% mention rate keeps it technically present in AI recommendations.
Where it loses. It ranks 13 of 15 with zero first-pick selections and is missing from seven prompt themes, including best overall, use-case fit, and enterprise pick, meaning buyers with clear intent never see it named.
AI-generated analysis of the July 2026 measurements.
ChatGPT 
Claude 
Gemini Share of each theme's answers that mention Zendesk Sell. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Use-case fit · Top tools in 2026 · Startup & small team · Enterprise pick · Feature-led ask · If you could pick one
Share of Zendesk Sell's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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