Microsoft 365: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about email marketing, Microsoft 365 ranks #14 of 15, a Visibility Score of 8 in Email Marketing .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
One category, near-bottom rank, zero first picks.
Where it wins. Microsoft 365 registers in email marketing AI recommendations at all, with an 8% mention rate anchored by startup and small team prompts where its bundled productivity angle has some relevance.
Where it loses. Ranked 14 of 15 in that single field, it is cut from every major prompt theme including enterprise and feature-led questions, and no AI model picks it first when buyers ask who wins at email marketing.
AI-generated analysis of the September 2026 measurements.
ChatGPT 
Claude 
Gemini Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention Microsoft 365. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Use-case fit · Top tools in 2026 · Enterprise pick · Feature-led ask · If you could pick one · Budget & alternatives
Share of Microsoft 365's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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