Microsoft 365: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about email marketing, Microsoft 365 ranks #13 of 15, a Visibility Score of 7 in Email Marketing .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Peripheral at best; AI models almost never recommend it for email.
Where it wins. Microsoft 365 surfaces in startup and small-team prompts, its only consistent foothold, with an 8% mention rate that at least keeps it on the board.
Where it loses. It ranks 13th of 15 and earns zero first-pick selections, meaning it is absent from every high-intent theme where buyers are ready to decide, including enterprise, best overall, and feature-led asks.
AI-generated analysis of the July 2026 measurements.
ChatGPT 
Claude 
Gemini Share of each theme's answers that mention Microsoft 365. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Use-case fit · Top tools in 2026 · Enterprise pick · Feature-led ask · If you could pick one · Budget & alternatives
Share of Microsoft 365's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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