Brand report · September 2026

IDEXX Neo: AI Visibility Report

When buyers ask ChatGPT, Claude, and Gemini about veterinary practice software, IDEXX Neo ranks #9 of 15, a Visibility Score of 11 in Veterinary Practice Software .

These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.

How AI sees IDEXX Neo

One category, tenth place, nearly invisible to AI buyers.

Where it wins. IDEXX Neo holds a presence in the 'Best overall' prompt theme within Veterinary Practice Software, and its 16.7% mention rate keeps it on the board across the three major AI models.

Where it loses. A first-pick rate of 1.4% means the models almost never send a buyer to IDEXX Neo when it counts most, and the software is entirely absent from budget, enterprise, startup, and decisive single-choice prompts, which together represent the queries where purchase intent is highest.

AI-generated analysis of the September 2026 measurements.

Veterinary Practice Software · #9 of 15

11 / 100 flat vs last month

17%

mention rate (72 answers)

4

avg. position

1%

first pick

3%

share of voice

ChatGPT

3

Claude

4

Gemini

27

One of the index's bigger model splits: see where the models disagree →

How the models portray IDEXX Neo

Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).

42% 33% 25%

endorsed · 95% band 19–68% listed caveated graded across 12 mentions in Veterinary Practice Software answers

Prompt themes IDEXX Neo would want to own

Share of each theme's answers that mention IDEXX Neo. Hover a row for the exact prompt. Compare shapes on the head-to-head page.

3/9

3/9

3/9 · #1×1

3/9

0/9

0/9

If you could pick one

0/9

Budget & alternatives

0/9

Gaps Startup & small team · Enterprise pick · If you could pick one · Budget & alternatives

Most co-mentioned competitors

Share of IDEXX Neo's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.

ezyVet

100%

Shepherd

92%

Digitail

83%

Covetrus Pulse

58%

Avimark

33%

IDEXX Cornerstone

25%

Scores are measured from real AI answers, refreshed monthly. Methodology.

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