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Brand report · September 2026
Hostaway: AI Visibility Report
When buyers ask ChatGPT, Claude, and Gemini about hotel property management system, Hostaway ranks #9 of 15, a Visibility Score of 8 in Hotel Property Management System .
These rankings are measured from what the three models know from training, not a live web search. The live-web grounded surface is rolling out across the index. Methodology.
Hostaway is in one race, and losing it badly.
Where it wins. AI models do pull Hostaway into Hotel PMS conversations, giving it a 14% mention rate in its only measured category. That foothold keeps it visible enough to rank 9th out of 15 competitors.
Where it loses. A zero percent first-pick rate means buyers hearing AI recommendations almost never land on Hostaway first, and its presence collapses entirely outside feature-comparison prompts, leaving it invisible when buyers ask about value, enterprise fit, or their single best option.
AI-generated analysis of the September 2026 measurements.
ChatGPT 
Claude 
Gemini Being named is not the same as being recommended. Each mention is graded endorsed (a strong pick), listed (a neutral option), or caveated (named with a reservation).
Share of each theme's answers that mention Hostaway. Hover a row for the exact prompt. Compare shapes on the head-to-head page.
Gaps Best overall · Use-case fit · Enterprise pick · If you could pick one · Budget & alternatives
Share of Hostaway's mentions where the AI models name this brand in the same answer. That is the real competitive set in the AI channel.
Scores are measured from real AI answers, refreshed monthly. Methodology.
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